Cancellations and Missed Appointments
At Zanaz Style Lounge we strive to ensure the utmost positive and enjoyable experience for our Guests and Team members. We understands that sometimes there are unavoidable circumstances that can conflict with your scheduled appointments and would cause you the need to cancel your appointment. As a courtesy to our other guests and team members, we ask that any cancellations and rescheduling be given 24 hours notice of your already scheduled appointment. Any cancellation made after the 24 hour required cancellation period will be subject to a 15% charge of your service fee. Missed appointments with no courtesy call are subject to a charge in the full amount of the service. The salon offers an email and text reminder for your scheduled appointments.
*Please note, you can cancel your appointment via the automated text service following the instructions however we can not receive a message via this service so please do not respond with a message via this service please call the salon on 01522 567097.
Late cancellations and missed appointments leave gaps in the stylist’s schedules that cannot be filled without timely notice. This 24 hour courtesy notification enables us to schedule other clients, and in turn, maintains availability of services for you and other salon guests.
Due to the flow of appointments and the Salon team trying to ensure every guest’s satisfaction, we may need to reschedule your appointment for which you are more than 15 minutes late.
Inclement Weather Policy
There are times when the weather causes the need to cancel appointments. We respect the safety of others and in these cases we do not require a 48 hour cancellation. Please be aware that we will be at work if we are able to get here and the roads allow for it. If Zanaz Style Lounge needs to close, the team will contact each client starting from the first appointment to the last and will work to accommodate the cancelled clients on another date as soon as it is possible.
Child safety
Due to the small size of our establishment and all the chemicals and tools in a salon environment we ask that children under the age of 16 be well attended at all times by a guardian and that they remain in the reception area while not receiving services. We appreciate your understanding as our clients safety is our top priority!
Deposits for Extended Appointments
A deposit may be required to reserve appointments that are 2 hours or longer. This deposit will be held and used toward services on the day of your appointment. In the event of a cancellation for these long appointment blocks a 24-hour notice is required to receive a full deposit refund
Damage to Personal Property
Personal damage to property is at the responsibility of the owner, please ensure when technical services are undertaken you listen to the advise of your stylist.
Try not to wear clothing that will restrict the stylist performing their duty.
From time to time chemicals may come in contact with your personal property Zanaz Style Lounge is not responsible for any damages and we recommend you wear appropriate clothing to avoid your items being damaged.
Smoking
We do not recommend Smoking during any point of services being undertaken by Zanaz Style Lounge and you should refrain from doing so as this may alter the intended outcome of your hair achievement. Zanaz Will not be held responsible and if further services are required this will be chargeable.
Return Policy
Services– The Salon does not issue refunds on salon services, however we strive to give the utmost satisfaction to our clients and if you are not satisfied with the work performed, we will make every effort to ensure your satisfaction. Should you have any concerns please contact the salon coordinator within 24 Hours so we may address these concerns in a timely fashion. At that time we will reschedule you with the stylist that performed your service initially and make any changes or adjustments, if you do not feel comfortable being assessed by the stylist that performed your initial service you can request this to take place by the Salon director. We are unable to assist or provide an assessment where by you have left Zanaz Salon (299-301 Wolsey Way) and visited an alternative Salon for advise or have services carried out.
Services carried out by Zanaz Style Lounge are not subject to the Sales of Goods Act and every effort will be made when you are not happy with what you have received, you should inform your stylist while you are at the salon, if you do not feel comfortable with informing them you are not happy, you should contact the salon within 24 Hours or as you leave the salon to make an appointment with the Salon director.
Visiting an alternative Salon voids any chance of you receiving any compensation or any further action in regards to dissatisfaction of service received.
Salon Products – Our Team strives to choose the best products to help you maintain your hairs health and style. If you find you are unhappy with a product purchase, please return it within 14 days from date of sale and we will be happy to offer an exchange. Please note that we are unable to offer refunds on products that are used and opened. The team will gladly share their knowledge on how to use any products we offer, and appreciate your support of our small business.
